Shipping policy

You've placed your order and now you want to know when you can expect it to arrive! 🚚

We ship to most places! Here's where. If you don't see your country on the list, drop us an email and we'll give you more information.

1. Europe

Countries: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Latvia, Monaco, Malta, Netherlands, Portugal, Poland, Spain, Slovakia, Israel, Slovenia, Denmark, Finland, Norway, Switzerland & Sweden

2. UK

3. The United States

States: Alabama, *Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, *Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, *Guam & *Puerto Rico

2. Canada

3. Australia

4. New Zealand

6. Asia & Middle East

Country: Singapore, Malaysia, Hong Kong

Countries: South Korea, Japan, Cambodia, Laos, Myanmar, Philippines, Vietnam, Nepal, Macao & Bangladesh, Sri Lanka, Bahrain, Kuwait, Maldives, Papua New Guinea, Afghanistan, Taiwan, Qatar, Jordan, Oman, UAE & Saudi Arabia

Typically, it takes 1-2 business days for your order to be processed so you may expect a shipping confirmation email within that time frame! Be sure to check your junk/spam mail in case you can't find it. You can also check the status of your order here. Below are the standard delivery times:

1. Portugal

Shipping Duration: 1-2 business days

2. UK

Shipping Duration: 2-4 business days

3. Europe

Countries: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Latvia, Monaco, Malta, Netherlands, Poland, Spain, Slovakia, Israel, Slovenia, Denmark, Finland, Norway, Switzerland & Sweden

Shipping Duration: 3-5 business days

4. The United States

States: Alabama, *Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, *Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, *Guam & *Puerto Rico

Shipping Duration: 6-10 business day

5. Canada

Shipping Duration: 6-10 business days

6. Australia

Shipping Duration: 6-10 business days.

7. New Zealand

Shipping Duration: 7-10 business days.

8. Asia & Middle East

Country: Singapore, Malaysia, Hong Kong

Shipping Duration: 6-10 business days

Countries: South Korea, Japan, Cambodia, Laos, Myanmar, Philippines, Vietnam, Nepal, Macao & Bangladesh, Sri Lanka, Bahrain, Kuwait, Maldives, Papua New Guinea, Afghanistan, Taiwan, Qatar, Jordan, Oman, UAE & Saudi Arabia

Shipping Duration: 6-10 business days.

Returns and exchanges

We are confident that you'll love your Palm & Pine but if for any reason you're don't, or if you have any issues with your delivery, here's what to do.

Change of Mind

We believe in our products and want you to have the best possible online shopping experience, so we also offer a 30-day 100% money-back guarantee (excluding the shipping fee) if you’re not happy with our products. We will process your refund after we receive the returned products, provided they are returned within 30 days of purchase. Please see the “How to return Products” section for return instructions. For any products that are not damaged, you will need to pay the cost of the return, and we encourage you to use a trackable service as any lost returns cannot be reimbursed.

If you have received incorrect, damaged or faulty items, please provide details (including photos) within 30 days of when you received the items. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly. 

We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.

Please contact our Customer Experience Specialist so we can organise replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly. 

If you need to return products in accordance with this Policy, please contact our Customer Experience Specialist to find out how to send damaged products back to our nearest warehouse. 

Please always include your order confirmation number in the subject line as well as pictures of the products you wish to return.

Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

Product

Everything you need to know about the Palm & Pine products.

If you can't find the answer to your question drop us an email at hello@palmpineskincare.com and we'll be happy to help.

Palm & Pine will prevent burning and sun damage if used as recommended. However, be sensible with your sun-worshipping. Apply correctly, and regularly. Avoid playing in the sun in the middle of the day. Wear a hat and sunglasses. If you're in the water for more than a couple of hours take a break, find some shade under the palms or pines, grab a cold drink, reapply☀️

YES! In fact UV protection should be part of your daily sunscreen. UV rays are everywhere, all the time, so to prevent skin damage we recommend using our light, SPF 30 formula every day as part of your skincare routine. The SPF 50 should be used every time you surf. For frequent use, we recommend using an exfoliator once per week to give the skin a thorough cleanse and remove any traces of the product.

Absolutely not! We do not and will never have any association with this ingredient. The only thing we take from palms is inspiration🌴

YES. Palm & Pine is proud to be 100% vegan🌱.

Different skin types respond to the sun in different ways so we want to avoid hard and fast recommendations here. We do, however, encourage the reapplication of the SPF 30 protection every few hours. If you’re sweating and in water, it will be necessary to reapply more frequently.

Different skin types respond to the sun in different ways so we want to avoid hard and fast recommendations here. We do, however, encourage the reapplication of the every couple of 2 - 4 hours. If you’re sweating and in water, it will be necessary to reapply more frequently.

The SPF 30 is a light formula so it may run into your eyes with sweat and water. Palm & Pine uses NO chemical blockers or preservatives which can irritate eyes, however, anything going into the eyes can cause irritation so we recommend avoiding eye contact, where possible.

The SPF 50 will not wash into your eyes thanks to the wax based formula the . Palm & Pine uses zero chemical blockers or preservatives which can irritate eyes, however, anything going into the eyes can cause irritation so we recommend avoiding eye contact, where possible.

Our products are made with 100% natural ingredients, perfect for babies and sensitive skin. Natural products have a far lower likelihood of causing irritation and skin reactions than chemical and synthetic ones. That said, we can’t speak for all skin types so to be sure we recommend performing a patch test on a small area of skin if you have sensitive skin. If you have a reaction, discontinue use immediately.

The SPF 30 is suitable for everyone and anyone looking for natural, daily skin protection. Designed to be uses as a daily moisturiser or at the beach.

The SPF 50 is a thick paste that has been designed to create a UV barrier to provide water and sweat-resistant protection. We have designed this with surfers and water-sports enthusiasts in mind but it also provides great protection for lips or when you’re snowboarding or skiing.

Apply liberally onto clean, dry skin and rub in evenly twenty minutes prior to sun exposure. Apply enough to give a visible layer before rubbing in. Re-apply every one to two hours and after swimming, exercise, excessive perspiration or towel drying. Store below 30°C.

The SPF 50 is a physical barrier. What does this mean? Well if you can see it, you're protected. We recommend rubbing a thin layer into the skin in a circular motion as you would a normal lotion. We then recommend finishing with a second, more visible layer for maximum protection. Check out our video for how to apply your Palm & Pine.

How do I get it off!
The wax formula gives tough, water resistant protection that stays on. This does mean it can be a little tricky to get off. We recommend using an oil-based cleanser or coconut oil and cloth to remove the thick layer then using your normal skincare routine to cleanse and moisturise your skin. Watch this space for Palm & Pine solutions👌

To achieve the best possible natural water resistance, we use wax. Normally this comes from beeswax but we chose candelilla wax so that everyone can enjoy Palm & Pine 🌱

Palm trees and pine trees represent our two favourite playgrounds. We love surfing and sunshine living near palm trees, and snowboarding and hiking amongst pine trees. Our mission was to create a sunscreen to protect you wherever you play 😎✌️